Immigrants And Refugees
Volunteer Coordinator
posted May 16, 2023
Location: Manhattan
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Classification: Administrative Support Professional
Department: Immigrant and Refugee Services Division
Program / Contact:
Reports To: Partnerships & Engagement Manager
Position ID: 2003276
Pay Range: $55,000 – $60,000 Annually
Supervisory Responsibilities: No

Summary: Under the supervision of the Partnerships & Engagement Manager, the Immigrant & Refugee Services Volunteer Coordinator will expand the capacity to support volunteer engagement across all programs, focusing on engagement with Pro Bono Project attorney and non-attorney volunteers. The Volunteer Coordinator will support recruitment, onboarding, volunteer engagement and ongoing relationship management, as well as supporting administrative needs of the Pro Bono Project, including data management, grant reporting, and the execution of pro bono case placement.

Essential Duties and Responsibilities including the following:

  • Responsible for the operational needs of the Pro Bono Project, including data and document maintenance related to the compliance needs of the project’s contractual obligations.
  • In collaboration with Partnerships & Engagement Manager, manage logistics of volunteer recruitment, onboarding, training, ongoing supervision, and termination/close out process.
  • Develop and update materials and resources for legal volunteer onboarding.
  • Respond to inquiries from potential volunteers and engage with them regarding opportunities across all legal programs from a strengths-based perspective.
  • In collaboration with Partnerships & Engagement Manager, act as the contact for current, prospective, and new volunteers.
  • Conduct outreach and promote volunteer opportunities offered by attending volunteer fairs, community meetings, and by interacting with the public.
  • As directed, create and maintain volunteer training materials in collaboration with supervising attorneys and managers; assist with training andmentoring.
  • Maintain divisional legal volunteer roster and tracking systems for volunteer engagement so that volunteers can move seamlessly between divisional opportunities.
  • Support volunteer engagement at clinical service events across legal programs.
  • Assist the Partnerships & Engagement Manager with quarterly grant reporting.
  • Collaborate with Partnerships & Engagement Manager and Immigration Legal Services Program staff to continuously assess departmental needs and conduct volunteer outreach to meet the identified needs.
  • Develop and implement volunteer appreciation events or communications throughout the year.

Position Type and Expected Hours of Work:
This is a full-time position that will require working with underserved communities both in New York City and the Lower Hudson Valley. This is a full-time position that will require flexibility working from 8:30AM to 4:30PM or 9:00AM to 5:00PM Monday – Friday. Additional hours are required to meeting court and/or program deadlines, or client needs.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Remain at workstation and in meetings to complete operational, administrative, and coordination needs of divisional programming.
  • Travel, as needed, by using public transportation or vehicle, traverse City streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.
  • Carry a laptop and event-related documents to offsite workstations.

Education and/or experience required:

  • Graduation from accredited college or university or equivalent professional training related to the position.
  • Previous relevant work experience in volunteer management or partnership building is valued.

Skills, Licenses and/or competencies required:

  • Bilingual: English plus Spanish is desired.
  • Ability to manage high-volume communication and priorities for a fast-paced project.
  • Ability to manage many urgent demands at once.
  • Ability and experience working with diverse individuals and communities.
  • Excellent attention to detail.
  • Highly organized.
  • Excellent interpersonal, organizational, administrative, and oral and written communication skills.
  • Ability to work both independently and in a highly collaborative team environment.
  • A plus, but not required:
    • Experience working as an immigration legal administrative assistant or advocate; and
    • Demonstrated a commitment to social justice issues and experience working in a non- profit or community setting.

COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.