Immigrants And Refugees
Senior Case Manager
posted March 28, 2023
Location: Bronx
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Classification: Professional
Department: Case Management
Program / Contact:
Reports To: Director of Case Management
Position ID: 2004297
Pay Range: $30.22 - $32.97 per hour (35 hours/week)
Supervisory Responsibilities: No

Summary: The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt, and thrive.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Position Type and Expected Hours of Work:

Direct Client Services:

  • Provides an advanced level of engagement, assessment, service planning and follow-up using a strength’s based and trauma informed approach.
  • Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.
  • Responds to emergent high-risk cases and escalates to the appropriate supervisory staff.
  • Consistently conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate needs and longer-term goals.
  • Possesses a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks, including encouraging self-advocacy.
  • Liaises with the service providers that most frequently touch the lives of community residents including the host organization at Highbridge Community Development Corporation, Housing Support Services staff and community-based organizations.


  • Liaises with Department of Youth and Community Development (DYCD) program staff in ensuring compliance with deliverables and quality of services.
  • Provides direct supervision to the family development coach and task supervision to interns as available.
  • Builds collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
  • Provides coordination and support for special events and develops outreach strategies.
  • Creatively shapes programming around a variety of health and wellness topics including food access and nutrition.
  • Regularly enters information into a Data Management System (ECM) and DYCD connects in a timely and thorough manner and monitors for the site for quality assurance around enrollments, outcomes, and pertinent entries.
  • Completes requests for financial assistance and gathers supportive documentation in a timely, efficient, and thorough manner.
  • Attends, participates, and may lead weekly monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.

Position Type and Expected Hours of Work:
Days and hours of work are generally 9:00 AM to 5 PM Monday – Friday. Additional hours may be required to meet program deadlines, client needs, or parish-related activities.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
  • Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
  • Remain in a stationary position at a workstation and use a computer approximately 70% of the time.

Education and/or experience required:

  • Bachelor’s degree preferred or must be enrolled in a higher education program with five years of experience in the social services field.

Skills, Licenses, and/or competencies required:

  • Bilingual Spanish/English required.
  • Excellent interpersonal skills: the ability to work well independently and as part of a team.
  • Knowledge of social service delivery systems and local resources.
  • Excellent organizational, time-management and communication skills.
  • WIFI access and ability to successfully navigate remote technology, if needed.
  • Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.

COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.