Summary: The Resident Support/Social Worker will be responsible for assisting Social Services program at Grand Street Guild with case management services for the residents. This position will report to the Community and Social Services Director. This position will work closely with CCCS staff, residents, building management, and other stakeholders to foster a safe and healthy living environment for residents, help strengthen a sense of community engagement, and ensure that the missions of the Grand Street Guild and Catholic Charities are upheld in all aspects of service delivery. This position will play a key role in addressing a variety of social issues and help Grand Street Guild residents navigate crises.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Position Type and Expected Hours of Work:
- Provide residents of Grand Street Guild with case management services, information and referrals, and resources that will help alleviate housing and/or family crisis.
- Coordinate with building management on severe maintenance issues and rental arrears.
- Conduct Outreach, Needs Assessments, and related surveying.
- Refer residents to special on-site and community-based programs.
- Inform the CC programming team on shaping programs based on resident need.
- Maintain current and accurate documentation of services provided to clients.
- Conduct educational and/or supportive groups.
- Complete statistical reports.
- Supervise volunteers and interns as needed.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Assess and work in varied home environmental conditions.
- Interact with residents who require consistent and comprehensive support, some under potentially. stressful conditions.
- COVID-19 pandemic presents numerous risks to employees and clients. This position is expected to interact (practicing social distancing) with potentially asymptomatic, possibly symptomatic clients with proper PPE (personal protective equipment).
- Remain in a stationary position at a workstation and use a computer approximately 40% of the time.
Education and/or experience required:
- Master’s degree in social work required.
- Bilingual English/Spanish or Chinese (Fujianese/Mandarin or Fujianese/Cantonese) required.
Skills, Licenses, and/or competencies required:
- Must have excellent relationship building, time management, interpersonal, problem solving and organizational skills.
- Must be a self-starter and work independently with minimal supervision.
- Experience with social service delivery systems/services targeted at underserved groups, including minority and immigrant communities.
- Knowledge of affordable housing policies, compliance, and tenants’ rights and responsibilities.
- Knowledge of NORC models.
- Demonstrated ability to communicate effectively including excellent verbal and written skills.
- Demonstrated proficiency in computer programs including Microsoft Office and Excel.
COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law