Immigrants And Refugees
Program Coordinator
posted January 30, 2023
Location: Manhattan
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Classification: Professional
Department: Alianza Division
Program / Contact:
Reports To: Director of Youth Services
Position ID: 2008564
Pay Range: $58,500/year
Supervisory Responsibilities: No

Summary: The Program Supervisor is responsible for the management and service delivery of the youth employment program, case management, and information and referral services. He or she will serve as the Alianza Division site liaison, serving the needs of youth and families of George Washington High School and the Washington Heights Community.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Plan and conduct outreach; develop contacts in the community for cross referral and interagency collaboration
  • Develop and facilitate the curriculum for the youth employment program
  • Conduct intake and thorough assessment of individual client’s needs and develop a service plan where needed to address barriers to job-readiness
  • Provide Case Management to Youth and adults
  • Day-to-day supervision of case manager, trainers, and other support staff providing training, guidance, and ongoing performance feedback as necessary
  • Ensure case notes, files, and program procedures comply with funder requirements
  • Maintain Current and accurate documentation of services provided to clients across various youth programs
  • Complete regular, monthly and statistical reports and fulfill reporting requirements as defined by funder and supervisor
  • Develop and maintain good communication with other programs and departments within the organization to facilitate ·intra-agency referrals and collaboration
  • Conduct bi-weekly review of staff’s’ individual caseloads and files
  • Monitor staff attendance; sign and submit time sheets by payroll deadline
  • Attend and participate in monthly department meetings
  • Attend and participate with agency in-service training, as well as any other agency-related activities or program-related meetings offsite
  • Responsible for the success of positive service delivery to the youth and their families

Position Type and Expected Hours of Work:

This is a Full-time position. Days and hours are generally 9:00 AM to 5 PM Monday – Friday. Must be flexible with work hours; additional hours are required to meet program deadlines and client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • To conduct outreach or attend program events, use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions
  • Ability to work with youth and the public
  • Remain in a stationary position at a workstation and use a computer at least 45% of the time


Education and/or experience required:

  • Bachelor’s degree in related field
  • Minimum one (1) year supervisory experience in the social service field
  • Prior experience working with youth and working in a school setting

Skills, Licenses, and/or competencies required:

  • Proficient in Microsoft Word and Excel
  • Knowledge of New York City social service delivery systems and resources
  • Excellent interpersonal skills and dynamic presentation style
  • Strong communication, organizational, and administrative skills
  • Ability to work well independently as well as part of a team
  • Demonstrated leadership ability
  • Commitment to the mission of Catholic Charities Community Services

COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.