Immigrants And Refugees
Division Director – Community Outreach Services (COS)
posted March 28, 2023
Location: Manhattan
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Classification: Professional
Department: Community Outreach Services Division
Program / Contact:
Reports To: CCCS Executive Director
Position ID: 2000851
Pay Range: $145,000 - $170,000 Annually
Supervisory Responsibilities: Yes

Summary: The Division Director of Community Outreach Services (COS) will provide strategic direction and broad oversight of a portfolio of public and privately funded human services programs valued at $22 million. These services include eviction prevention, housing supports, emergency food, entitlement enrollment and supports, disaster response, and basic needs case management. The Division Director is a core member of the Executive Leadership of the agency and will work directly with the Executive Director and others on the Leadership Team, as well as staff the COS Divisional Committee of the Board of Directors of CCCS.

The Division Director will collaborate with the Executive Director and other senior management in strategizing on range of services, methodology for delivery, and evaluating the efficacy of those services to address operational and emerging needs.

This role will serve as a positive representative to bridge connections with internal stakeholders and external community partners. In close collaboration with the CCCS Executive Leadership, this role will be responsible for, the implementation of overall internal controls, supervisory support, strategic planning, program development, budget, and contracts management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provides a broad array of operational oversight and administrative functions that will give support and assistance to divisional personnel in the delivery of services. Develops practices, protocols and policies within the division that will streamline efforts, promote accountability, and maintain standards of operations for division.
  • Maintains cohesive infrastructure that will allow for open dialogue, cross collaboration, and programmatic synergy for division and within the agency.
  • Supervises, evaluates, and coaches divisional leadership team to ensure alignment of established goals, fulfillment of contractual obligation and implement best practices as determined for maximum service delivery and accountability.
  • Maintains and improves divisional HR protocols for the recruitment, retention, and development of divisional personnel; Participates in regular discussion with agency HR Director to stay abreast of personnel matters, disciplinary actions, and implementation of agency policies.
  • Actively participates in the annual budget process with all programs and fiscal team; Facilitates and attends all monthly budget meeting with program and fiscal and closely monitors spending, variances, and personnel allocations for program budgets; Assists with the development of new, proposed, or modified contract budgets.
  • Provides support to program leaders with development of new proposals including contract obligations and work scope parameters; Tracks and monitors progress, challenges, and identify gaps in service delivery; Collaborates with data team and contracts team to monitor deliverables.
  • Develop relationships with local government, non-profit, and philanthropic entities to secure support and funding for Catholic Charities programs. Provides leadership in the development of Agency public advocacy positions.
  • Work cooperatively with administrative departments of Catholic Charities such as Human Resources, Finance, Facilities, Institutional Advancement and Legal Affairs to ensure compliance and consistency with Catholic Charities policies and procedures.
  • Provide regular divisional reports for presentation to the Board of CCCS and the Program/Quality Improvement Committee of the Catholic Charities’ Board of Trustees.

Supervisory Responsibilities

  • Directly supervises program management and administrative staff.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday – Friday. The director will be expected to work additional nontraditional business hours to ensure presence in community activities and respond to individual and community needs.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel to worksites within NYC and upstate at least 20% of the time using public transportation or vehicle, traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.
  • Remain stationary position at workstation, in meetings and/or events and use a computer at least 50% of the time.
  • Carry a laptop to offsite work locations.
  • Ability to operate standard office equipment i.e., copier, fax, scanner, and printer.


Education and/or experience required:

  • Master’s Degree in a related field.
  • 10 years’ management experience in management and supervision.

Skills, Licenses, and/or competencies required:

  • Familiar with state, federal and local government funding requirements.
  • Demonstrated program development experience working with the poor.
  • Good interpersonal and communication skills; sound judgment; ability to work as part of a diverse team.
  • Demonstrate adherence to the mission of Catholic Charities
  • Ability to handle multiple priorities and tasks

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.