Immigrants And Refugees
Case Manager – Safe Passages
posted March 27, 2023
Location: Manhattan
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Classification: Professional
Department: Immigrant & Refugee Services
Program / Contact:
Reports To: Safe Passages Case Coordinator
Position ID: 2003108
Pay Range: $27.47 - $32.97 per hour (35 hours/week)
Supervisory Responsibilities: No

Summary: The Case Manager for the Family Reunification Safe Passages Program provides direct case management to unaccompanied minor children using a client-centered, trauma-informed approach. The Case Manager will conduct home visits, evaluations, and intakes of clients. The Case Manager will complete contract forms, reports, and individual service plans, as well as enroll clients in various social services and provide referrals to relevant psychosocial and legal services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Complete home study assessment and provide post release services in accordance with Catholic Charities Community Services, USCCB/MRS and ORR guidelines.
  • Oversee cases including home visits, intakes, assessments, ongoing case management, safety planning and case closure or transition.
  • Write home study, post-release and case closure reports.
  • Support clients by providing referrals for health and mental health services, school enrollment, immigration legal services, and more; advocate for clients as needed.
  • Use a strengths-based approach to ensure clients and their families are provided with the tools they need to meet their goals and objectives, and assess and monitor progress, modifying initial service plans and timelines, as necessary.
  • Be responsive to client inquiries, case referrals and transfers, and proactively schedule appointments with clients for service provision and follow up.
  • Ensure compliance with both case file management and reporting requirements. Perform regular and timely maintenance of both hard-copy and electronic files per best practice standards.
  • Perform various administrative tasks including data entry of intake and program forms in various online systems, internal tools, and client rosters.
  • Demonstrate the ability to react to change productively and handle other essential tasks as assigned.
  • Compliance with annual requirement of training hours (during work time) as mandated by ORR.

Position Type and Expected Hours of Work:
This is a full-time position. Days of work are Monday – Friday. Occasional evening or weekend hours may be required.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to travel regularly throughout the service delivery area at least 60% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
  • Remain in a stationary position at a workstation and use a computer approximately 40% of the time.
  • COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.


Education and/or experience required:

  • Bachelor’s degree or equivalent experience in Human Services or related field.
  • Bilingual fluency in English and Spanish required.
  • Knowledgeable about local social services and experience in family preservation, working with immigrant populations, kinship care, and/or child welfare.
  • Compliance with required FBI fingerprint and Child Abuse and Neglect background checks.

Skills, Licenses, and/or competencies required:

  • Strong organizational and analytical skills. Excellent oral and written communication and interpersonal skills.
  • Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. Computer literate, ability to utilize multiple databases for all service-related documentation.
  • Ability to work and communicate effectively and sensitively in a multicultural environment, and serve as strong advocate for refugee populations, including unaccompanied minors.
  • Driver’s License. Travel within the five boroughs of NYC and throughout the New York metro area as required by contract.


  • Maintain ongoing communication with supervisor and participate in weekly supervision.
  • Participate in program meetings, staff development activities, case conferences and other duties as assigned.
  • Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments