Summary: The Case Manager provides direct case management services through diversion, eviction prevention and aftercare, to clients who are most at risk of entry and re-entry into the NYC shelter system. Services are provided through advocacy, information and referral, crisis intervention services, and short-term case management.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide crisis intervention to individuals and families facing a housing crisis, and who are most at risk of shelter entry or re-entry. Address emergencies related to housing, food, medical needs, spouse abuse, and any concrete need as presented by client.
- Conduct thorough needs assessments and develop service plans to address identified, concrete needs using a short-term intervention model.
- Conduct assessments of individual and family problems and follow-up with full or brief services, or with referrals to Catholic Charities programs and/or clinics or an outside facility as deemed appropriate.
- Conduct outreach and home visits.
- Develop and maintain good communication with other programs and departments within the organization to facilitate inter-agency referrals.
- Assist clients in applying for and receiving public and private benefits.
- Maintain current and accurate documentation of services provided to clients.
- Attend regular sessions with immediate supervisor.
- Conduct educational and/or supportive groups.
- Attend Agency’s in-service training and unit meetings as well as any other agency-related activities.
- Complete statistical reports.
- Assist with food distribution at food pantry and related administrative duties.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday – Friday. Additional hours may be required to meet program deadlines, or client needs.
Education and/or experience required:
- Bachelor’s degree or at least two years’ experience in the social services field.
Skills, Licenses, and/or competencies required:
- Bilingual, English/Spanish, a plus.
- Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City resources.
- Good organizational, time-management and communication skills.
- Individual must possess the ability to work well independently as well as part of a team.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- To conduct home visits and outreach within NYC at least 50% of the time, individuals will use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.
- Ability to work with the public.
- Ability to position boxes/items at different levels that weigh up to 25 lbs.
- Remain stationary at a work station and use a computer at least 50% of the time.
- Potential to carry a laptop to offsite work locations.