Immigrants And Refugees
Asylum Seeker Case Manager – Temporary through Spring 2023 – FT/PT
posted September 14, 2022
Location: Manhattan
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Classification: Professional
Department: Community Outreach Services
Program / Contact: Emergency Programs
Reports To: Case Manager Supervisor
Position ID: multiple
Pay Range: $24.47-30.22 per hour
Supervisory Repsonsibilities: No

Catholic Charities is seeking multiple Case Managers to work in an emergency program providing direct case management services to border migrant asylum seekers who have recently arrived in New York City and their families through advocacy, information and referral, crisis intervention services, and recovery services. These positions are temporary. Full- and part-time positions are available. Bilingual English/Spanish is a plus!

Duties and Responsibilities:

  • Work on-site at a designated reception center to receive asylum seekers, conduct thorough needs assessment, complete intake forms and aid in the development of a plan to address immediate un-met needs.
  • Develop a relationship with client families so as to provide the best advocacy and direction to these families to support their access to NYC and NYS resources.
  • Provide extensive and intensive case management and follow-up services.
  • Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, immigration legal services and other needs as presented by client.
  • Assist the client and their family to determine the best course of action for both short and long term recovery and assist clients in applying for and receiving public and private benefits.
  • Utilize knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
  • Advocate and interact with other service providers on behalf of participants.
  • Maintain current and accurate documentation of services provided to clients, ensure completion of case files and present to Case Management Supervisor for review.
  • Report gaps in services to Case Management Supervisor.
  • Ensure all client data is current in the CCCS designated database and complete statistical reports.
  • Attend regular sessions with immediate supervisor, Agency’s in-service training and unit meetings as well as any other agency-related activities.
  • Other duties as assigned by supervisor.


  • At least three years of relevant case management experience in the social services field. Previous experience in immigration related issues a plus.
  • Bilingual Spanish/English a plus.
  • Excellent interpersonal skills.
  • Knowledge of social service delivery systems.
  • Knowledge of applicable governmental resources.
  • Good organizational, time-management and communication skills.
  • Must possess the ability to work well independently as well as part of a team.