Join Our Team

Summary:

The Program Director provides administrative and programmatic leadership for the Feeding Our Neighbors (FON) Department, which includes management of the program budget, government contracts, philanthropic grants, data collection, personnel, volunteers, directly administered/affiliated programs, the annual FON campaign and special events, collaboration with Catholic Charities programs, and provide legislative advocacy.  The ideal candidate will have strong knowledge of emergency food services.

Responsibilities:

• Directly supervise FON Team of 8 full-time employees, total department is 31 full-time employees.
• Oversee all programmatic areas as follows:
  • SNAP Outreach/Enrollment Program
  • Food Pantry Operations (consists of 6 directly administered, and 34 partner pantries)
  • FON Case Management Program
• Develop protocols, procedures and strategies that will provide structure to staff, volunteers and for new program development.
• Manage $7 million program budget, a combination of government contracts, foundation grants and private funds.
• Oversee quarterly expenditures, especially allocations of food spending by programs.
• Manage and assist with preparation of funding applications and/or reporting requirements for TSNAP, NOEP, EFSP, HPNAP, DYCD and all funding opportunities for the program.
• Manage and analyze the coordination of data collection, contract deliverables, and annual metrics.
• Co-manage and coordinate volunteer pool for FON programs at parishes, programs, and offices.
• Identify area(s) of unmet needs throughout the Archdiocese of NY and organize parish/community-based initiatives and develop trainings and workshops for staff and community leaders.
• Develop working knowledge of the issues, trends, and legislative activity in the areas of hunger and food nutrition.
• In coordination with the Director or Operations, manage special projects and other assignments as directed.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday – Friday. Additional hours, holidays and weekends may be required to meet program deadlines or client needs.

Qualifications:

• Master’s Degree in a related human services field and at least five (5) years’ supervisory and management experience.
• Understanding of emergency food services and familiarity with poverty and hunger related public policy.
• Knowledge of budget, government and grants management.
• Capable of handling multiple, complex tasks including statistical analysis.
• Strong organizational and time management skills.
• Ability to travel throughout Manhattan, Staten Island, the Bronx and Upper Counties.
• Excellent interpersonal, communication, verbal, written, and public relations skills.
• Some knowledge of New York City resources and public benefits.
• Computer proficiency in MS Word, Excel and PowerPoint.
• Bilingual (English/Spanish) a plus.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• To conduct site visits and outreach approximately 50% of the time, use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather.
• Ability to work with the public and client population in underserved communities.
• Ability to position boxes/items at different levels that weigh up to 30 lbs.
• Remain stationary at a workstation and use a computer at least 25% of the time.
• Potential to carry a laptop and/or cell phone to offsite work locations.
• Participate in special events, meetings, forums, etc. at least 25% of the time.

COVID-19 Adjustment: Position will be on-boarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

Summary: The Program Director is responsible for the direct oversight of the Brooklyn and Staten Island Apartment programs, and any residential program which requires additional leadership support for any unspecified period of time. Program oversight responsibilities include but are not limited to maintaining a full program census, delivering restorative services according to resident service plans, maintaining acceptable health and safety standards for office and program spaces (including bedrooms and apartments), supervising staff performance and facilitating program improvement. The Program Director also supervises program activities such as skills groups for clients, recreation and socialization events, and all other programmatic interventions. All responsibilities noted below are applicable to the Program Director’s primary work sites as well as any additional programs the individual is assigned for coverage.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversees all programs’ operations.  Remains available to the programs 24 hours-per-day.
• Responsible for hiring all program staff. Directly supervises all program staff. Conducts individual supervision meetings with staff and facilitates staff meetings. Conducts in-service training on a regular basis and ensures all staff are properly trained.
• Monitors compliance with all applicable safety and health code requirements and takes appropriate and immediate action to address high risk situations.
• Conducts intakes to identify potential residents, maintains a waiting list, and communicates regularly with referral sources. Maintains census as required by regulatory requirements and internal objectives.
• Works with residents to help them follow psychiatric and medical plans and approves individual service plans for each resident. Integrates multidisciplinary services with on-site care. Facilitates and/or participates in case conferences.
• Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off on documentation as indicated. Ensures all paperwork and documentation is completed in a timely and thorough manner.
• Monitor submission of progress notes on a daily basis, reviews quality of documentation, and ensures such meets all regulatory standards (and where applicable, billing requirements). Submits all internal reports regarding progress notes and (where applicable, billing), as required.
• Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations.  Responsible for maintaining all program licenses, accreditation and certifications.
• Designs and implements a quality assurance and utilization review plan for the program; monitors compliance and reports regularly to Administration on the status of compliance efforts.
• Investigates and address resident complaints and grievances.
• Reviews all untoward incidents reports and directs follow-up of incidents.
• Writes staff MEMOS and Disciplinary Action to promote culture of accountability.
• Prepares written correspondence and notifications on resident related issues.
• Keep Administrators and Managers aware of significant events and issues within the program.
• Maintains productive working relationships with provider groups and referral sources.
• Serves as the Petty Cash Custodian, managing all related activities as required.
• Collects, prepares, checks, and submits all payroll materials within designated time frames.
• Adheres to, and facilitates adherence of all staff, to all CCCS and Department policies and procedures.
• Collects program fees and/or rent, maintains required documentation for such, tracks arrears and credits, submits all relevant materials and reports as required. Makes eviction recommendations and assists with eviction prevention process.
• Enforces terms and conditions outlined in client agreements, and where applicable – Leases and Lease Riders.
• Facilitates replenishment of program supplies and maintains inventory for such.
• Assists with maintenance related issues, including repairs, preventative maintenance, and work by outside vendors in the program office and where applicable, apartments.
• Where applicable, searches for new apartments for leasing and works with the landlord and Beacon’s administrative staff to secure the lease.
• Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.
• As assigned, serves as a Manager for additional residential programs by fulfilling any and all of the aforementioned job responsibilities noted above.

Position Type and Expected Hours of Work:

This is a full-time position. Generally, works 9:00 AM – 5:00 PM, Monday through Friday. Management positions must be available 24 hours daily by cell phone.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Assess and work in varied environmental conditions.
• Work with clients who require consistent and comprehensive support.
• Remain stationary at a workstation and use a computer at least 75% of the time.
• Walk site (s) to inspect environment, stand in place, and bend and lift small items, 25% of the time.
• Travel to program sites, including resident apartments (where applicable), using transportation, traversing streets, ascending/descending stairs, with exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
•  Vision adequate to read correspondence, computer screen, forms, etc.
•  Good manual dexterity to operate computers.

Qualifications

Education and/or experience required:

• Master’s Degree in a mental health discipline.
• License in a mental health discipline preferred.
• Computer literate with knowledge of Microsoft Office and Excel Spreadsheets.
• Five years of experience working with the mental health population required.
• Three years of supervisor experience.

Skills, Licenses, and/or competencies required:

• Excellent judgment
• Excellent clinical assessment skills
• Excellent oral and written communication skills
• Excellent organizational, time management and planning skills.
• Excellent knowledge of social service delivery systems and local resources
• Ability to engage and relate to residents, work effectively with others and demonstrate conflict resolution skills, and maintain professional boundaries.
• Ability to manage and minimize agency risk.
• Ability to appropriately assess and respond to crises and appropriately assess and respond to systems issues.
• Ability to demonstrate flexibility, creativity, and initiative.
• Ability to handle multiple tasks and shift between responsibilities.
• Ability to teach, train, and supervise others in a supervisory capacity, work independently, think strategically, work proactively, think critically, problem solve, and lead.

Pay Range: $80,000 to $85,000

TO APPLY EMAIL RESUME TO: BOH.JOBS@catholiccharitiesny.org

Beacon of Hope, a Division of Catholic Charities Community Services, seeks a Quality Improvement Manager who will be located primarily in the Bronx. Responsibilities include ensuring compliance with the Office of Mental Health regulatory requirements for residential programs, serving as a liaison with external agencies, facilitating staff development, and managing HIPAA as well as Corporate Compliance. This position requires travel between program sites.

Work hours are Monday through Friday, 9:00 AM – 5:00 PM. Salary is commensurate with experience.

Job Requirements:

• Master’s degree in a mental health discipline.
• License in a Mental Health Discipline preferred.
• Five years of experience working with mentally ill and/or substance use population.
• Strong leadership skills, with ability to work independently, flexibly and responsibly.
• Excellent computer, organizational, time-management and communication skills.

TO APPLY EMAIL RESUME TO: BOH.JOBS@catholiccharitiesny.org

Summary: Staten Island and Brooklyn Apartment Programs Field Coordinator is responsible for helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may live as independently as possible. The Staten Island and Brooklyn Apartment Programs Field Coordinator provides assistance with office oversight and support to all other program staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Case Management

• Provide case management for clients as assigned. Work with residents to attain skills of daily living, i.e., grooming, dressing, meal planning and preparation, budgeting, shopping, and recreational skills.
• Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client’s service plan.  Services include, but are not limited to medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
• Integrate care of residents with other Beacon of Hope staff as well as with other service providers.
• Make multiple visits per month to assigned clients in their home and/or other location as agreed upon with the client and by the Program’s Manager.
• Assist with general maintenance as needed (e.g., light bulb replacement, bedbug preparation for extermination, replacement of smoke/CO2 detector battery).
• Establish, maintain and document collateral contacts with the residents’ friends, family and providers.
• Escort clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Rooms, as necessary
• Provide crisis intervention with the assistance of the NYPD, Mobile Crisis, and/or EMS.
• Perform work in accordance with the New York State Office of Mental Health applicable regulations and/or guidelines, as well as Catholic Charities Community Services, and Beacon of Hope’s Policies and Procedures.
• Use AWARDS system to input progress notes within 24 hours of meeting with a client, update chart contents consistent with all Policies and Procedures, complete Service Plans and all other documentation on time, and create work orders for apartment repairs.

Office Management

• Work with the program’s Director and Beacon of Hope Administrators to monitor ongoing work.
• Assist with training new program staff.
• Provides supervision to Case Managers as assigned by the Director.
• Coordinate office activities with the Administrative Assistant and Case Managers.
• Provide general oversight of office operations by monitoring on-site activities.
• Support Case Managers in their work with residents through ongoing communication.

Field Work

• Make field visits with Case Managers to provide additional support.
• Perform ongoing environmental assessments of clients’ apartments to ensure residents’ safety and to remain in compliance with program standards. Report safety concerns to the Program Manager.
• Identify apartments repairs and collaborate with internal and external property management staff to prepare scopes of work and secure vendors.
• Monitor maintenance repair and vendor work to ensure efficient and thorough completion.
• Maintain program supply and furniture inventory and prepare associated reports and orders for such.

General

• Attend meetings, trainings, seminars workshops and conferences as required and assigned.
• Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.

Position Type and Expected Hours of Work:

This is a full-time position. Work hours are generally between 9:00 A.M and 5:00 P.M, Monday through Friday. In the event of a client emergency, work hours may vary.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to travel on Staten Island and Brooklyn to residents’ apartments at least 75% of the time using various modes of transportation, traversing streets, ascending/descending stairs, with exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Remain in a stationary position at a workstation and use a computer approximately 25% of the time.
• Assess and work in varied environmental conditions and potentially stressful conditions,
• Work with clients who require consistent and comprehensive support.
• Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cooking utensils, and/or positioning objects.
• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Good manual dexterity to operate computers.

Qualifications

Education and/or experience required:

• Master’s Degree in a mental health related discipline.
• Three years Case Management experience, preferably with individuals with serious mental illness.
• Experience with property management preferred.

Skills, Licenses, and/or competencies required:

• New York State Driver’s License, where necessary
• Good judgment, Strong customer services skills
• Ability to effectively manage time, handle multiple tasks and shift between responsibilities.
• Ability to keep program’s Director well-informed.
• Ability to work cooperatively and patiently with others and work well independently and as part of a team.
• Ability to remain calm and focused on emergency situations, appropriately assess, and respond to situations, including ability to de-escalate residents, work effectively with others and demonstrate conflict resolution skills, effectively respond to crises, and manage and minimize agency risk.
• Ability to effectively use Foothold AWARDS and Microsoft Word.
• Ability to express thoughts clearly and concisely both verbally and in writing and work proactively, problem solve, and think critically and strategically.

Pay Range: $55,000 – $60,000