Program Supervisor

Job Description

Job Title: Program Supervisor

FLSA Status: Full Time, Exempt

Classification: Professional

Department: Beacon of Hope House Office: East Bronx Supported Housing Program

Reports to: Director

Supervisory Responsibilities: Yes

Summary: The Beacon of Hope House is a provider of supported housing services in the East Bronx to adults with mental illness. The Program Supervisor is responsible for the overall management of the program including client services; staff supervision; program operations; and, compliance with all documentation and reporting requirements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Staff Supervision. Provide weekly supervision to all program staff. Supervision meetings should be structured and be a minimum of 45 minutes in duration. The agenda should include a review of assignments and responsibilities completed within expected time frames; monitor compliance with follow up discussed during prior meetings; meeting summaries should be recorded and kept on file and elements of performance management should be applied. Performance appraisals are to be completed within designated time frames and progressive discipline should be implemented as necessary. Supervision of staff is to include coordination of staff schedules, providing approval for time off requests in keeping with program coverage needs and to comply with the accrual amount available to the employee.

2. Intake /Admission. Provide oversight to all intake and admission activity. This includes a timely review of referral materials, communication with referral sources, conducting intake interviews and formulating assessments to make determinations regarding appropriateness for program services, in addition to coordinating the admission process and facilitating admission to program vacancies.

3. Census Management. Consistently fill all program client vacancies to operate the program at full census. This includes development and management of waiting lists as necessary.

4. Discharge. Coordinate the discharge process as necessary. This includes collaboration with other service providers and facilitating case conferences for planning purposes as needed.

5. Client Services. Insure that program clients receive the services and assistance provided by the program at the level of frequency consistent with program requirements. This includes conducting weekly Clinical Rounds Meetings for ongoing team review of cases to facilitate service planning and problem solving. Facilitate and maintain on file the summaries of all meetings and circulate to designated agency management staff. Collaborate with service providers and participate in case conferences to address client problems and needs. Plan and facilitate client activities for holidays and special events and conduct monthly community meetings. Coordinate an effective response to client emergency situations as necessary.

6. Documentation. Facilitate compliance with all documentation requirements for client services and administrative records and reporting in keeping with required time frames.

7. Team Meetings. Conduct team meetings on a regular basis at a minimum frequency of bi-weekly. Content of meetings should include planning program activities; disseminating information; and review and coordination of staff schedules. Facilitate and maintain on file the summaries of all meetings and circulate to program and designated agency management staff.

8. Petty Cash. Serve as the custodian for the program’s petty cash fund. This responsibility includes management of the fund, demonstrating accountability for all purchases in keeping with the purpose for these funds and following all required policies and procedures within designated time frames.

9. Purchasing. Facilitate the order and purchase of supplies and services to address program needs. Follow agency procedures to order and/or purchase supplies and services. This includes timely reporting of such needs, obtaining appropriate authorization as necessary and maintaining documentation to demonstrate accountability for all orders and purchases. Such efforts must be mindful of the environmental needs of the program office and apartment sites.

10. Environment/Site Issues. Respond to and intervene as needed to address environmental needs/repairs. This will involve active collaboration with agency facility staff and contacts with landlords and vendors as needed. Participate in the review of apartment sites to determine suitability for program use when an apartment site is needed. Visit each program apartment annually to perform a site review.

11. Recruitment. Collaborate with the agency’s Human Resources Department to fill vacant staff positions. This includes the review of applications; conducting interviews and providing timely recommendations regarding applicant qualifications for open positions.

12. Payroll. Collect, prepare and submit all payroll materials within designated time frames.

13. Management Meetings. Attend agency Operations Meetings and other management meetings as necessary.

14. Policy and Procedures. Follow and enforce all agency policies and procedures for Operations and Personnel.

15. Emergency Coverage. Maintain an agency cell phone to provide coverage for emergency situations, seven days a week on a 24 hour basis.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to provide coverage, meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Work with clients who require consistent and comprehensive support.
  • Work under potentially stressful conditions.
  • Sit at a work station and use a computer approximately 60% of the time.
  • Frequently sit for long periods attending meetings.

When covering Case Managers’ duties:

  • Travel at least 40% of the time using public transportation, traverse city streets, ascend/descend stairs, and be exposed to outside weather conditions, frequently while escorting clients.
  • Work-in and assess varied home environmental conditions, possibly including vermin/bedbugs.
  • Assist clients in daily living tasks such as cooking, cleaning, packing, laundering, etc. requiring moving, transporting, positioning, using cleaning supplies and cooking utensils, and/or lifting objects.
  • Traverse neighborhoods that require a high level of alertness and awareness of surroundings.

Education and/or experience required:

  • Master’s Degree in the human services.
  • Five years’ supervisory experience in a setting serving individuals with a serious mental illness.

Skills, Licenses, and/or competencies required:

  • Strong oral and written communication skills.
  • Ability to prioritize and handle multiple tasks.
  • Excellent interpersonal and organizational skills.
  • Computer Literacy and proficiency (preferably utilizing Foothold Technology).
  • Highly motivated.

Job Summary

Program Supervisor
Beacon of Hope House Office: East Bronx Supported Housing Program
Master’s Degree in the human services.

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: