Migration Assistant

Location: New York, NY

FLSA Status: Full Time, Non-Exempt 

Classification: Administrative Support Worker 

Department: Immigrant and Refugee Services Division: Unaccompanied Minors Program 

Reports to: Director, Unaccompanied Minors Program 

Supervisory Responsibilities: No 

Summary: The Unaccompanied Minors Program serves unaccompanied immigrant minors who are detained  temporarily by the Office of Refugee Resettlement (ORR) in juvenile facilities in the lower Hudson Valley, Long Island, and New York City. The Migration Assistant provides administrative assistance to the Director and staff of the Unaccompanied Minors Program and for the Legal Orientation Program for Custodians. 


Essential Duties and Responsibilities include the following. Other duties may be assigned. 

1. Track all cases, which include: managing database, tracking assignment of cases, updating court information, conducting outreach to new clients and follow-up as needed, coordination with migration counselors and attorneys, and submission and maintenance of attorney representation forms. 

2. Update and maintain accurate database records and paper files for hundreds of children each month; make legal referrals, mail referral letters, and track releases. 

3. Assist with monthly reporting and record-keeping. 

4. Maintain and process billing information for monthly invoices; assist in other billing and accounting tasks. 

5. Open, sort and file correspondence and other documents in client files; enter correspondence and case reminder information into client management database. 

6. Ensure that client paper files are organized and updated in file drawers. 

7. Answer telephone inquiries and direct calls as appropriate. 

8. As needed, assist with the Legal Orientation Program for Custodians: placing and receiving telephone calls, preparing mailings, maintaining schedule, and completing database forms. 

9. Help maintain contract files; assist in assembling materials for audits. 

10. Provide other administrative support, including filing, photocopying, archiving, and mailing. 

11. Other duties as assigned. 


Position Type and Expected Hours of Work: 

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. 

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Remain stationary at a work station and/or use a computer at least 60% of the time. 
  • Ability to operate standard office equipment i.e. copier, fax, scanner, postage machine and printer. 
  • Ability to use and respond to phone calls. 
  • Ability to transport, lift and file documents/supplies in cabinets. 
  • Occasional travel to attend/assist at meetings/special events using public transportation, traverse city streets; occasionally ascend/descend stairs, and be exposed to outside weather conditions. 


Education and/or experience required: 

  • High School degree or equivalent. Some college education a plus. 

Skills, Licenses, and/or competencies required: 

  • Bilingual: English-Spanish. 
  • Excellent communication and interpersonal skills. 
  • Excellent organizational and computer skills, including experience with Microsoft Office, Google Docs, and database programs. Must successfully pass “PROVE-IT” skills test in MS Word and Excel. 
  • Commitment to public interest work and/or children’s issues. 
  • Willingness and flexibility to shuffle work assignments to meet program requirements. 

Job Summary

Migration Assistant
Immigrant and Refugee Services Division: Unaccompanied Minors Program
HS degree or equivalent. Some college education a plus.

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: