ICARE Case Manager

Job Description 

Job Title: ICARE Case Manager 

FLSA Status: Full Time - Non Exempt 

Department: Unaccompanied Minors Program

Reports to: Program Director and Staff Attorneys 

Supervisory Responsibilities: No

Summary: The Unaccompanied Minors Program protects the rights of young immigrants to make informed decisions about their lives. It serves unaccompanied immigrant children and young adults with children in removal proceedings who reside in federal custody or within the community in the lower Hudson Valley, Long Island, and New York City. The ICARE case manager will provide case support services to children who were in ORR detention, have been released to the care of an adult residing in New York City, and are legal clients of the Program. The position includes sustained contact with youth, particularly youth who have suffered abuse, abandonment, neglect, or other trauma, and who require support services in conjunction with legal representation. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

  • Provide advocacy, information and referral, crisis intervention, and supportive planning to unaccompanied children whose cases have been accepted for legal representation by the office. Services will be provided in furtherance of the legal cases of unaccompanied children who face issues involving reunification with family members, integration into the community, and other social service and wellbeing needs.
  • Conduct needs assessments and develop service plans to address identified obstacles to achieving legal immigration status, including housing, education, health and mental health care needs.
  • Develop and update referral resources to meet the social service needs of recently released unaccompanied immigrant children. Maintain referral resource list of mental health practitioners with specialized experience in working with immigrant youth. Seek out additional mental health resources to maintain referral list up to date. Collaborate with attorneys in submission of mental health-related evidence in legal proceedings and immigration applications by pairing clients with experienced mental health practitioners for clinical evaluations.
  • Accompany minors who require support to appointments as needed, including court hearings, counseling appointments, school registration, and housing facilities.
  • As needed, provide assistance to attorneys in support of legal cases, including translating materials from and into Spanish, interpreting at asylum interviews, and preparing immigration applications, affidavits, and other supporting documents under attorney supervision.
  • Maintain accurate and timely records of case management services provided.
  • Comply with program reporting requirements, such as maintaining monthly statistics, and reporting to stakeholders.
  • Train and oversee work of volunteers and interns.
  • Conduct outreach to custodians and provide follow-up assistance.
  • Assist in other special projects for the unaccompanied minors program, as assigned.

Working conditions and physical demands: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel at least 40% of the time using public transportation, traverse city streets; occasionally ascend/descend stairs, and be exposed to outside weather conditions.
  • Ability to visit and assist clients who may be located in prisons.
  • Ability to escort clients needing assistance to appointments, schools, and courts.
  • Remain stationary at a work station and use a computer at least 30% of the time.


Education and/or experience: 

  • Bachelor's Degree in related field preferred; degree in social work a plus.
  • Previous experience working with children or other vulnerable populations preferred.

Skills, Licenses, and/or competencies: 

  • Fluency in written and oral Spanish.
  • Knowledge of New York area social service resources for undocumented children.
  • Comprehensive knowledge of software appropriate to the office environment.
  • Excellent public speaking ability and written communication skills.
  • Very strong organizational and analytical skills.
  • Excellent network-building, client advocacy, and outreach skills.
  • Strong interpersonal skills and ability to work with children from different cultures and backgrounds.
  •  Commitment to public interest work and children's issues.
  • Ability to travel throughout New York City, lower Hudson Valley, and any of the agency's sites.

Job Summary

ICARE Case Manager
Unaccompanied Minors Program
Bachelor's Degree

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: