Disaster Case Manager

Job Description

Position Title: Disaster Case Manager

Reports to: Disaster Case Management Supervisor


This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

Duties and Responsibilities:
  • Conduct, thorough needs assessment and develop a recovery plan to address identified disaster related un-met needs.
  • Develop a relationship with client families so as to provide the best advocacy and direction to these families to ensure their reaching self sufficiency.
  • Assist the survivor to determine the best course of action for both short and long term recovery.
  • Develop, implement and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
  • Provide extensive and intensive case management and follow-up services.
  • Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
  • Utilize knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
  • Conduct home visits as necessary.
  • Advocate and interact with other service providers on behalf of participants.
  • Ensure complete case files and present case files to Case Management Supervisor for review.
  • Maintain current and accurate documentation of services provided to clients.
  • Ensure all client data is current in CAN database.
  • Identify and connect disaster survivors to resources on the local, state, and federal level.14. Report gaps in services to Case Management Supervisor.
  • Assist clients in applying for and receiving public and private benefits.
  • Attend regular sessions with immediate supervisor.
  • Attend Agency's in-service training and unit meetings as well as any other agency ­related activities.
  • Complete statistical reports.
  • Other duties as assigned by supervisor.

Education and/or experience required:

  • Bachelor's degree or at least three years of relevant case management experience in the social services field. Previous disaster experience a plus.

Skills, Licenses, and/or competencies required:

  • Bilingual Spanish/English a plus. Excellent interpersonal skills, knowledge of social service delivery systems, knowledge of County resources, good organizational, time­management and communication skills. Individual must possess the ability to work well independently as well as part of a team.


Job Summary

Disaster Case Manager
Community Outreach Services
Bachelor's degree or at least three years of relevant case management experience

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: