Case Manager

Position ID:



New York, NY or Bronx, NY

FLSA Status:

Full Time, Non-Exempt








Immigrant & Refugee Services


Refugee Resettlement

Reports to:

Director of Resettlement Operations

Supervisory Responsibilities:



Summary: The Case Manager for the Refugee Social Services Program provides assistance to refugees, asylees, victims of human trafficking and other eligible humanitarian immigrants using a client-centered, trauma-informed approach. The Case Manager works with a team of job developers, trainers, and interns to provide support for clients to achieve their resettlement goals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Intake, Assessment, Enrollment, Case Management
    • Oversee cases including screening, assessment, intake, enrollment, ongoing case management, and case closure or transition.
    • Provide social services, make referrals, and advocate for and accompany clients as needed to advance their cases and meet resettlement goals.
    • Collaboratively develop reasonable self-sufficiency plans and timelines with each client.
    • Manage client expectations regarding resettlement services.
    • Collaborate with clients, trainers, job developers, interns, volunteers, and managers in support of the client’s goals.
    • Support clients by providing referrals for housing assistance, health and mental health services, public benefits, immigration legal services, identity documents, and more; advocate for clients as needed.
    • Use a strengths-based approach to ensure clients are provided with the tools they need to meet their goals objectives, and assess and monitor progress, modifying initial service plans and timelines, as necessary.
    • Be responsive to client inquiries, case referrals and transfers, and proactively schedule appointments with clients for service provision and follow up.
    • Prepare referrals for participants needing social services.
  • Administration
    • Ensure compliance with both case file management and reporting requirements. Perform regular and timely maintenance of both hard-copy and electronic files per best practice standards.
    • Perform various administrative tasks including data entry of intake and program forms in various online systems, internal tools, and client rosters.
    • Write detailed case notes in a timely manner and maintain copies of documents and reports in case files.
    • Track caseload program performance and ensure that individual program performance goals are met.
    • Assist with non-OTDA/Bureau of Refugee Services (BRS) eligible cases as needed, including tracking demographic information to report to OTDA/BRS.

Position Type and Expected Hours of Work:

This is a full-time position, 9:00 AM – 5:00 PM, days of work are Monday - Friday. Occasional evening or weekend hours may be required.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Remain in a stationary position at a workstation and use a computer approximately 40% of the time.
  • ***COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.


Education and/or experience required:

  • A Bachelor’s degree in social work or a related field of study is required.
  • Minimum of two (2) years of relevant work experience in human services field, preferably with immigrants or refugees.

Skills, Licenses, and/or competencies required:

  • Strong organizational and analytical skills. Excellent communication (oral & written), and interpersonal skills.
  • Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, SharePoint, etc.)
  • Fluent in English and a second language commonly spoken by client population (Spanish, French, Mandarin, Russian, Arabic, etc.)
  • Ability to work and communicate effectively and sensitively in a multicultural environment


  • Participate in program meetings, staff development activities, case conferences and other duties as assigned.
  • Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments.

Job Summary

Case Manager

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: