Case Manager

Position ID:



South Bronx Center

FLSA Status:

Full Time, Non-Exempt








Case Management


DYCD Healthy Families

Reports to:

Case Management Supervisor Bronx Center

Supervisory Responsibilities:




Summary: This position provides case management to individuals and families seeking assistance in a vibrant, multiservice center located in the South Bronx. This position's primary function is to fulfill Catholic Charities commitment to serve individuals and families in an inclusive and holistic manner. An integral member of the Case Management and Bronx Center teams, this position provides direct services and coordination of services to a wide range of populations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provides in-person Case Management to a broad population of individuals and families including immigrants, senior citizens, people who are homeless or facing homelessness etc.
    • Provides effective engagement, assessment, service planning and follow up using a strength's based and client-centered approach.
    • Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access and access to relevant resources.
    • Conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate need and customizes a plan to build capacity.
    • Develops a comprehensive understanding of the complex social service system and helps clients navigate these systems accordingly.
  • Provides integrated service delivery and functions as part of a broader team.
    • Provides Case Management as part of the DYCD Healthy Families and Housing program.
    • Develops familiarity with other departments and agencies at or near the Center, particularly the on-site Feed Our Neighbor (FON), Immigration, and Day Laborers programs; as well as a Catholic Charities Affordable Housing complex.
  • Provides support to other Case Management sites, and/or Catholic Charities Departments/Divisions through regular or as needed assignments.
    • Provides Resource and benefits access through direct assistance and/or referral.
    •  Develops knowledge about and maintains collaborative relationships with local CBO's, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
    • Develops a capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high quality resources.
  • Fulfills operational and other duties.
    • Enters all information into Data Management System(s), meets program deliverables in a timely and efficient manner, and understands the significance of documentation to stakeholders.
    • Completes all requests for financial assistance and gathers relevant supportive documentation in a timely, efficient and thorough manner.
    • Actively participates in weekly supervision.
    • Attends and participates in monthly Department meetings, community meetings, trainings and other agency-related activities.
    • Assists at other sites as needed in Manhattan or Lower Westchester.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel for home visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
  • Assess and work in varied home environmental conditions, possibly including vermin/bedbugs.
  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
  • Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
  • Remain in a stationary position at a workstation and use a computer approximately 60% of the time.
  • Frequently sit for long periods attending meetings.
  • Pack and carry food pantry bags.


Education and/or experience required:

  • Bachelor's degree required or four years of experience in the social services field.
  • Second Language required; Spanish or French preferred.

Skills, Licenses, and/or competencies required:

  • Excellent interpersonal skills, the ability to work well independently and as part of a team.
  • Knowledge of social service delivery systems and local resources.
  • Excellent organizational, time-management and communication skills.

Job Summary

Case Manager

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: