Assistant Director for Residential Services

Job Description 

Job Title: Assistant Director for Residential Services 

FLSA Status: Full Time, Exempt 

Department: Beacon of Hope 

Reports to: Associate Director for Residential Services 

Supervisory Responsibilities: Yes

Summary: The Assistant Director for Residential Services works with Residential Program Directors and Beacon of Hope (BOH) Administration to maintain the Residential Programs within the division The Assistant Director for Residential Services is responsible for ensuring that all programs are in compliance with applicable regulatory standards set forth by the New York State Office of Mental Health (OMH). Fosters empowerment of the Program Directors and provides leadership through management by inclusion. Major areas of responsibility include oversight of the clinical, operational, and financial functions of the residential programs. Assists the Associate Director of Residential Services, Quality Improvement Manager and Intake Coordinator, as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

  • Assists the Associate Director of Residential Services in overseeing residential programs and building operations in the Residential Division.
  • Directly supervises Program Directors as assigned and serves as a consultant to all managers 24 hours a day. Conducts individual supervision with the Program Directors on a weekly basis or as needed.
  • Monitors compliance will all applicable safety code and regulatory requirements by reviewing Administrative Binders, Case Records and Logs, as well as ongoing site assessments.
  • Prepares each site for external reviews and is present for the review process.
  • Conducts and participates in resident case conferences.
  • Reviews and responds to resident complaints and grievances.
  • Reviews Residential Incident Reporting, including internal and OMH reports.
  • Conducts Special Investigations as needed.
  • Reviews admissions and discharges for each program.
  • Assists with housing court cases and 595 Administrative Discharges, where applicable.
  • Assists with preparation of reports required by regulatory agencies.
  • Participates in the start-up of new residential programs.
  • Assists with financial planning and purchasing. Reviews purchases, petty cash, and resident arrears.
  • Supervises the Per Diem Staff and tracks Per Di ems usage. Facilitates Per Diem Meetings.
  • Reviews hiring documentation and assists with the hiring process as needed.
  • Represents the agency in conferences and meetings.
  • Serves as a liaison between BOH and the community and regulatory agencies.
  • Assists with the development of educational and training needs for the staff.
  • Coordinates services and resources for residential programs by working closely with BOH Administrators.
  • Serves as interim Program Director when managerial vacancies occur, and provides coverage, as needed.
  • Keeps BOH Administrators aware of significant events within the programs.
  • Where applicable, helps to ensure compliance with Low Income Housing Tax Credit regulatory requirements, including working with residents to obtain required documentation.
  • Perform other duties, consistent with the goals and objectives of the programs, as assigned by the Associate Director of Residential Services.
  • Participates in all of the activities of the Intake Coordinator as needed, with a specific focus on conducting intakes and submitting data as required.
  • Participates in Quality Improvement activities as assigned, including but not limited to Utilization Reviews, Data Management, Compliance Functions, Incident Reviews, and Special Investigations.

Working conditions and physical demands: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to travel to and within fieldwork sites and other locations. throughout New York City using public transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
  • Assess and work in varied environmental conditions.
  • Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
  • Vision adequate to read correspondence, computer screen, forms, etc.
  • Good manual dexterity to operate computers
  • Ability to sit and/or stand for long periods of time.


Education and/or experience: 

  • Master's degree in a mental health discipline is required.
  • Seven years of experiences with the mental health population required.
  • Five years of supervisory experience in programs serving the mental health population required.​

Skills, Licenses, and/or competencies: 

  • License in a Mental Health Discipline, or License eligibility required.
  • Strong clinical assessment skills and ability to engage clients.
  • Excellent interpersonal skills and ability to maintain professional relationships.
  • Knowledge of social service delivery systems and local resources
  • Excellent organizational, time-management and communication skills.
  • Ability to work well independently and as part of a team.
  • Ability to work proactively, problem solve, and think critically and strategically.
  • Ability to effectively respond to crises, and manage and minimize agency risk.
  • Ability to handle multiple tasks and shift between responsibilities.
  • Ability to teach, train and supervise others in supervisory capacity.
  • Ability to work effectively with others and demonstrate conflict resolution skills.
  • Ability to demonstrate flexibility, creativity and initiative.
  • Ability to present information verbally in front of large groups.
  • Computer literate with knowledge of Microsoft Office and spreadsheets.


Job Summary

Assistant Director for Residential Services
Beacon of Hope
Master's degree in a mental health discipline is required.

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: