Senior Supervisor of Social Workers

Location: New York, NY

FLSA Status: Full Time, Exempt 

Department: Community Outreach Services (COS) 

Reports to: Senior Director of Case Management 

Supervisory Responsibilities: Yes


The Supervising Social Worker of Case Management provides oversight to direct Case Management staff across CCCS Departments with a special emphasis on Immigrant Youth and Families. The Supervising Social Worker ensures that all activities of the Case Management Department serve to uphold the highest standards of mission adherence and service excellence. The Supervising Social Worker shares responsibility for administrative duties within the Case Management Department. 

Essential Duties and Responsibilities include the following, and other duties and special projects as assigned. 

  1. Provides direct group and individual Casework Supervision to Case Management Staff working with youth and families. Provides general Casework Supervision to staff within the Case management Department and other departments as needed. 
  2. Provides supervision and oversight to special programs using a long-term Case Management model. (World Trade Center 9/11 program, Comunidad Juan Diego etal.) 
  3. Oversees The Catholic Charities Helpline and distributes/assigns cases that enter the system through a variety of sources including Contact Us. 
  4. Responsible for handling (either directly or through close supervision) challenging, complex, high profile and high risk cases. 
  5. Manages seasonal projects such as Adopt a Family and New York Times Neediest cases. 
  6. Supervises Social Work interns and fulfills requirements as set forth by the university and in conjunction with human resources. 
  7. Ensures that staff meets contract and/or department deliverables and regularly monitors Data Management systems. 
  8. Assists Senior Director of Case Management in writing and coordinating grants, proposals and quarterly reports. 
  9. Renders decisions about requests for financial assistance and exercises stewardship in managing the relief budget. 
  10. Understands, fulfills and meets deadlines on all operational matters including requests for financial assistance, time sheets, performance reviews etc. 
  11. Provides weekly supervision and maintains an “open door” supervision policy. 
  12. Conducts departmental orientation/training for newly hired employees, utilizing an engaging technique beneficial to new staff. 
  13. . Effectively communicates on all aspects relevant to the successful execution of operational tasks, high profile cases, and the advancement of the overall mission and vision of the department/agency. 
  14. Attends, participates and helps organize in-service trainings and monthly staff meetings. 
  15. Creatively shapes the direction of the department by offering, supervising, or delivering innovative programs and services while maintaining the integrity of day to day work practices. 
  16.  Communicates and reinforces the Catholic Charities Case Management model both within and across departments; ensures that staff uphold the mission of the agency from the initial phone inquiry, in-person greeting and through the final follow-up call. 
  17. Reinforces a philosophy of collaboration with community partners, Catholic Charities departments, Divisions and affiliate agencies relative to the Case Management Department \
  18. Manages a case load of 5-10 clients and fulfills all requirements associated with handling cases. 


Working conditions and physical demands: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Travel with staff to client visits and staff meetings 40% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions. 
  • Assess and work in varied home environmental conditions, possibly including vermin/bedbugs. 
  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings. 
  • Interact with clients who require consistent and comprehensive support, some under potentially stressful conditions. 
  • Remain in a stationary position at a work station and use a computer approximately 60% of the time. 
  • Frequently sit for long periods attending meetings. 


Education and/or experience required: 

  1. Master’s degree in Social Work required; 
  2. At least eight years of experience in the social services field. 
  3. Bilingual English/Spanish required. 


Skills, Licenses, and/or competencies required: 

  1. LMSW required, LCSW (a plus), and SIFI Certified or eligible required. 
  2. Excellent interpersonal, organizational and time-management skills. 
  3. Able to manage multiple tasks, capacity to shift gears quickly and manage a high-energy, high-paced, changing environment. 
  4. Knowledge of children and family preventive services, and trauma-informed practices particularly in working with immigrant youth and families. 
  5. Ability to quickly learn and respect the roles and responsibilities of staff in other departments and work diplomatically to help define best practices across disciplines. 
  6. Possesses a comprehensive knowledge of the social service resource network including the capacity to comprehend the nuances and changing policies and procedures associated with complex systems. 
  7. The ability to work well independently while being accountable, responsive and communicative. 

Job Summary

Senior Supervisor of Social Workers
Community Outreach Services (COS)
Master’s degree in Social Work required

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: