Director of Operations 

Location: New York, NY 

FLSA Status: Full Time, Exempt 

Classification: Professional 

Department: Immigrant and Refugee Services

Office: Unaccompanied Minors Program 

Reports to: Program Director 

Supervisory Responsibilities: Yes

Summary: The Unaccompanied Minors Program primarily serves immigrant children who are temporarily detained by the Office of Refugee Resettlement in juvenile facilities in the New York City metropolitan area. The Director of Operations will manage, coordinate and report on contract compliance, and operational, administrative, and financial aspects of the Program. The Director of Operations will play a key role in ensuring quality and delivery of the program’s services, in staff development, and in program management and development. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

General Program Management & Operations

  1. Work with the program director to manage and oversee provision and tracking of quality and timely services, through a variety of programs, to detained and released children, including legal services, case management services, orientations for adult sponsors of unaccompanied children, and other program services and activities. 
  2. Develop and oversee quality-assurance protocols to ensure compliance with program procedures for legal, case management and services. 
  3. Ensure compliance with agency, contractual and funder requirements. 
  4. Prepare timely and accurate narrative, financial, data and other program and internal reports. 
  5. Oversee and evaluate programs and procedures, including legal and case management services, data tracking, filing, expenditures, reporting, and other operations. 
  6. Evaluate and liaise with staff to identify program needs and develop responses as needed, and to implement, develop and refine program strategies. 
  7. Monitor physical and electronic record-keeping systems, developing new procedures as needed. 
  8. Liaise with vendors, contractors, grantors, and programs throughout the Archdiocese on human resources, financial, billing, technical and other issues. 


Staff support and supervision: 

  1. Supervise administrative staff, and provide support and supervision to other staff as needed. 
  2. Work on programmatic staff development, including balanced and diverse workloads and special projects. 
  3. Oversee production and coordination of staff and program manuals and materials. 
  4. Work with legal staff to design, implement and manage intern and pro bono programs, and to recruit and support volunteers, pro bono attorneys and interns. 
  5. Coordinate on planning and providing staff and volunteer training programs. 
  6. Work with the director, senior migration counselors and attorneys to conduct staff evaluations. 
  7. Manage daily operations of staff. Ensure compliance with procedures, and with tracking and reporting protocols. Monitor coverage for all program operations. 


Outreach and External Relations: 

  1. Represent program and agency with stakeholders and in the community, as needed. 
  2. Communicate with funders and other stakeholders on program and contractual matters. 
  3. Coordinate and engage in outreach presentations as needed, and ensure accuracy of outreach materials. 


Financial Management: 

  1. Oversee program expenses to ensure accurate contract invoicing and internal reconciliation. 
  2. Provide oversight of and monitor monthly expenditures, including invoices, AFPs, and other billing information as needed. 
  3. Assist on grant/contract development as needed. 

Position Type and Expected Hours of Work: 

This is a full-time position that will require performing work at CCCS’ office and occasionally at other locations. Days and hours of work are generally 9 AM to 5 PM Monday - Friday. Additional hours are required to meet contractual obligations and program deadlines. 

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  •  Position requires willingness to travel to all five (5) boroughs. Travel for meetings using public transportation, traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions. 
  •  Remain stationary at a work station and in meetings, and use a computer at least 70% of the time. 
  •  Remain stationary and/or ambulate to provide trainings and presentations. 



Education and/or experience required: 

  •  Bachelor Degree. 
  •  At least four (4) years’ related, professional-level experience; or equivalent combination of education and experience. 
  •  At least two (2) years’ experience in program and staff management in related environments. 

Skills, licenses, and/or competencies required: 

  •  Excellent computer proficiency, and ability to utilize statistical and multiple database systems. Previous experience managing databases required. 
  •  Excellent written/oral communication skills; strong interpersonal, organizational, and managerial skills. 
  •  Highly motivated and self-starter; ability to prioritize and handle multiple complex tasks. 
  •  Ability to work both independently and in a highly collaborative team environment. 
  •  Ability to convene and lead meetings. 
  •  Bilingual, Spanish fluency a plus. 

Job Summary

Director of Operations 
Immigrant and Refugee Services
Bachelor Degree

How to Apply

Applicants must submit a resume and cover letter highlighting relevant past experience and qualifications, and state their position of interest and desired compensation. Submissions without this information will not be considered.

Please send resume and cover letter to: